The following is a list of our most frequently asked questions. Click on a subject heading below to view questions and answers relating to your selection.

SIF BIZ

Q1. What is SIF BIZ?

SIF BIZ refers to our new business digital channels, namely SIF BIZ Online and SIF BIZ Mobile. With SIF BIZ, you can access your business accounts at your fingertips, anytime and anywhere. You can view your account information, including transaction history and cheque status, place fixed deposits, perform funds transfer, make loan payments, perform loan redemption and authorize transactions with the convenience of a digital token.

Q2. Is SIF BIZ available 24 hours a day?

Yes, SIF BIZ is available 24/7. However, some transactions may be subject to processing hours.

Q3. Are there any charges for using SIF BIZ?

Currently, there is no charge for customer onboarding or recurring subscription fee on SIF BIZ. Hence, SIF BIZ Mobile can be downloaded at no cost to you.

Q4. Can I access SIF BIZ using my mobile phone?

Yes, you can access SIF BIZ via the SIF BIZ Mobile app. You can download the SIF BIZ Mobile app from the App Store (Apple) or Google Play (Android).

Q5. Will my SIF BIZ access be suspended if I have not logged into SIF BIZ for a while?

No, your SIF BIZ access will not be suspended.

SIF BIZ Online

Q1. What browsers should I use for SIF BIZ Online?

We recommend Chrome and Firefox for optimal browsing.

Q2. Can I access SIF BIZ Online from overseas?

Yes. SIF BIZ Online is accessible anywhere as long as you have an Internet connection.

Q3. What can I view on SIF BIZ Online?

You will be able to view your loan account details, balances and transaction history. You can also view statement of accounts and perform redemption inquiry for Block Discounting and Floor Stock facilities.

Q4. How can I print the information on SIF BIZ Online screen?

As a security measure, right click has been disabled on SIF BIZ Online. For Printing, press “Control + P” keys to get the print dialogue or use the Print option in the browser menu. If the page does not fit fully in the print preview, please adjust the page’s zoom level to the required size of the printing.

SIF BIZ Mobile

Q1. How do I start using SIF BIZ Mobile?

SIF BIZ Mobile App is available to business customers who have access to SIF BIZ Online in Singapore.

 

If your company has yet to sign up for SIF BIZ, please complete the SIF BIZ Application Form and mail it back to us.

Q2. What operating systems (OS) support SIF BIZ Mobile app?

SIF BIZ Mobile app was developed for:

– Android 5.0 (Lollipop) and above only

– iOS version 9 and above only

Q3. What is a Digital Token?

A Digital Token, or Mobile Token as we call it, is a soft token residing in SIF BIZ Mobile and is activated after a successful first time login and verification of One-Time-Pin (OTP). Similar to a hard token, our Mobile Token supports Two Factor Authentication (2FA) and Transactional Signing security functions.

 

However, unlike a hard token, our Mobile Token works seamlessly and securely with SIF BIZ Mobile to perform 2FA and Transaction Signing in the background without the hassle of keying OTP and Transaction Authorisation Code. And since it resides within SIF BIZ Mobile, you can perform online transactions conveniently with just your mobile phone.

Q4. How do I use the digital token?

You can use the digital token just like any physical token. In other words, use it as a smartphone app to generate the login code and during transaction approval.

Q5. What devices support the digital token?

Digital token can be used on either smartphones or tablets for both iOS and Android.

Q6. What is my Organisation ID and User ID to login to SIF BIZ Mobile?

Your Organisation ID and User ID are the same as the ones used for the web version of SIF BIZ Online. Your login credentials will be issued to you in the SIF Welcome Letter.

Q7. I have just received all my login credentials. Can I log in to SIF BIZ Mobile immediately?

Yes, you can. We recommend that you do a first-time login via SIF BIZ Mobile app to enable your SIF Mobile digital token for future logins on desktop and/or mobile.

Q8. What can I view with the SIF BIZ Mobile app?

You will be able to view your loan account details, balances and transaction history. You can also perform redemption inquiry for Block Discounting and Floor Stock facilities.

Q9. Can I use/access the SIF BIZ Mobile app when I am overseas?

Yes. SIF BIZ Mobile is accessible anywhere as long as you have an Internet connection on your mobile device. As roaming data charges may incur when you are overseas, please check with your service provider for the data charges that may apply.

Q10. Can I use the app to reset my password?

Yes, you are able to reset your password via the mobile app.

Q11. What languages are available on the SIF BIZ Mobile app?

Currently, our app is only available in English.

Q12. Will SIF BIZ Mobile be automatically deregistered if I uninstall the SIF BIZ Mobile app from my mobile phone?

No, SIF BIZ Mobile will not be automatically deregistered. You can download the SIF BIZ Maintenance Form and mail the completed form to us to deregister the SIF BIZ Mobile.

SIF BIZ: Application

Q1. Who is eligible to apply for SIF BIZ?

Any entity that has a business account with SIF is eligible to apply for SIF BIZ.

Q2. I do not have a business account. How do I open a business account with SIF?

Please contact any of our branches for more information.

Q3. How do I apply for SIF BIZ?

You may click here to download the application form. Please send the completed and signed form and the supporting documents to 96 Robinson Road #01-01 Singapore 068899.

Q4. Your application form does not suit my company's authorisation mandate requirements

Please contact your Relationship Manager or call our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

Q5. How long does it take for SIF to process my application?

SIF will process your application within 10 business days upon receipt of the application form and complete set of documents.

Q6. How will I know if my application for SIF BIZ Online is successful?

SIF will send a “Welcome Email” to the email address as indicated in your SIF BIZ Application Form to inform you that your application for SIF BIZ Online has been successful. A password-protected Welcome Letter which contains your log in credentials will also be attached in the email. Please ensure that the email address provided in the application form is correct.

 

Please call our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) if you did not receive the Welcome Letter within 14 business days upon submission of this application form and documents.

Q7. Can I provide my overseas contact number to be used in SIF BIZ Online?

No. Currently we can only send SMS notification (for account activation, password reset and digital token registration/activation) to the mobile number registered in Singapore.

Q8. Do I need to submit an additional form to register for SIF BIZ Mobile?

Once your application for SIF BIZ Online is successful, you are automatically registered for SIF BIZ Mobile. To start using the SIF BIZ Mobile, simply download and install the SIF BIZ Mobile app via the Google Play Store for Android and App Store for iOS.

SIF BIZ: Login

Q1. How do I log in to SIF BIZ for the first time?

Make sure you have your Welcome Letter which contains your log in credentials on hand before logging in for the first time.
1) Download SIF BIZ Mobile app from App Store (Apple) or Play Store (Android).
2) Open SIF BIZ Mobile app on your mobile and select “LOGIN” button to start the log in process.
3) Select “First Time User?”.
4) Enter your Organisation ID, User ID and Email ID. Then select “SUBMIT”.
5) Enter your “Email Activation Code” sent to your email ID.
6) Enter your “SMS Activation Password” sent to your mobile device via SMS. Then select “SUBMIT”.
7) Set your preferred 6-digit “Mobile Token PIN” and then select “NEXT” to re-enter your PIN for confirmation.
8) Enter your preferred log in “Password” for SIF BIZ Mobile and SIF BIZ Online. Then select “SUBMIT”.
9) A confirmation email will be sent to your registered Email ID once you have successfully completed your activation.

 

Once you have successfully changed your password, select “LOGIN” to start your online services with Sing Investments & Finance Limited.

 

For subsequent logins, go to https://www.sif.com.sg/

 

1) Enter your Organisation ID, User ID and Password in the relevant fields and click “PROCEED TO LOG IN”.
2) To enter the Security Code, open the SIF BIZ Mobile app, select “MOBILE TOKEN”. Select “Mobile Token for Login”.
3) Enter your 6-digit Mobile Token PIN and then select “NEXT”.
4) Enter the generated Security Code in the SIF BIZ Online 2FA Screen and click “SUBMIT” to proceed with login.

Q2. How to log out of SIF BIZ?

You can click on the icon    found on the top right corner of the screen or simply select “Logout” on the bottom left corner of the menu dashboard.

 

For your protection, SIF BIZ Online will automatically log you out if there is no activity for a period of 5 minutes.

Q3. Will I be able to change my Organisation ID, User ID and Password?

Organisation ID – You cannot change your Organisation ID.
User ID – You cannot change your User ID.

 

Password – You can change your password at any time by clicking on the icon    found on the top right corner of the screen or select “Settings” on the bottom left corner of the menu dashboard.

Q4. I have forgotten my Organisation ID, User ID and/or Password. How do I reset them?

You cannot reset your Organisation ID and User ID. Please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

 

To reset Password, select “Forgot Password” found on our SIF BIZ Online homepage and follow the on-screen instructions.

Q5. How many invalid login attempts can I make before my user account is locked?

The User ID will be locked after 5 invalid login attempts and the digital token will be locked after 5 invalid attempts to enter the Mobile Token PIN into the mobile.

Q6. What should I do if my User ID or Mobile Token is locked?

To unlock your user ID, select “Forgot Password” found on our SIF BIZ Online homepage and follow the on-screen instructions.

 

To unlock your Mobile Token, open SIF BIZ Mobile app and go to the log in screen. Select “LOGIN” button and enter your credentials. Click “PROCEED TO LOG IN” and follow the on-screen instructions.

 

Please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

Q7. I have more than 1 company and each company has its own login ID. Can I register for digital token for each company using the same mobile device?

No. Currently you can only register digital token on one mobile device for each company.

SIF BIZ: Maintenance

Q1. What should I do if my user ID is suspended?

Please download the SIF BIZ Maintenance Form and mail the completed form to us.

Q2. How do I change my transaction approval settings?

Please download the SIF BIZ Maintenance Form and mail the completed form to us.

Q3. How do I add or remove users?

To add or remove users on behalf of your company, please complete the SIF BIZ Maintenance Form and mail the form back to us.

Q4. How to change my Password?

Go to “Change Password” under “Settings”. Alternatively, you may select Change Password option from the top right menu bar.

Q5. I forgot my password. How can I reset/retrieve it?

You can go to SIF BIZ Mobile Login page, select the “LOGIN” button, tap on “Forgot Password” and follow the on-screen instructions.

Q6. How do I transfer SIF BIZ Mobile to a new mobile device?

Install SIF BIZ Mobile App on your new device and log in with your credentials. Simply follow the instructions on the screen. Your digital token on the old device will be deactivated upon the successful transfer to the new device.

Q7. How do I update my mobile number?

To update your mobile number(s) with us, please complete the SIF BIZ Maintenance Form and mail it back to us.

Q8. Can I install digital token on multiple devices?

No. Digital token can only be installed on 1 device at any time.

 

Each corporate customer can only register one mobile device for SIF BIZ Mobile. When you register a new mobile device for SIF BIZ Mobile, the previous mobile device will be deregistered automatically.

Q9. What should I do if my employee who has user access is resigning?

His/ her SIF BIZ Mobile access should be terminated. You can submit the SIF BIZ Maintenance Form for the termination. You can ask your Administrator to first suspend the employee’s user ID while your maintenance request is being processed.

 

During the interim, you should ensure that your employee does the following:
1. Delete the SIF BIZ Mobile app in their device.
2. Ensure that the employee no longer has access to both the registered email and mobile device to prevent re-installation.

Q10. I want to modify existing user details, what should I do?

You can download the SIF BIZ Maintenance Form and mail the completed form to us.

Q11. How do I terminate my SIF BIZ Online access?

You can download the SIF BIZ Maintenance Form and mail the completed form to us

SIF BIZ: Deposits & Transfers

Q1. Can I place Fixed Deposits online?

Yes. You can transfer funds from your Current Account to place a Fixed Deposit online.

Q2. How do I place a Fixed Deposit online?

Go to Create New FD Placement option under Fixed Deposit.

Q3. How do I update my Fixed Deposit receipt maturity instructions?

Go to “Fixed Deposit Accounts” option under Accounts. Select and click on the Fixed Deposit receipt number and the receipt details will be displayed. Click “Update Maturity Instruction”.

Q4. Can I do a FAST transfer?

Yes. You can do a FAST transfer to Other Banks/e-Wallet using SIF BIZ.

Q5. How do I create a payment instruction in SIF BIZ?

Go to “Immediate Transfer” under “Transfers”.

Q6. How do I create a standing instruction in SIF BIZ?

Go to “Future Transfer/ Standing Instructions” under “Transfers”.

Q7. How do I approve a payment instruction?

Go to “Manage Workflow” under “Transfers”.

Q8. Are there any charges for transfer of funds to other bank?

Please refer to Current Account fees & charges.

Q9. Can I view my existing Payee/Beneficiary list on SIF BIZ?

Yes. You can view the existing fund transfer arrangements in “Beneficiary Management” under “Beneficiary List”.

Q10. Can I view my existing Standing Instruction arrangements on SIF BIZ?

Yes. You can view the existing Standing Instruction arrangements in “Manage Transfers” under “Transfers”.

Q11. How do I check my account balance/transactions history?

Go to “Accounts Overview” and select the account to view transaction history for the past 3 months.

Q12. Can I download my account statements in SIF BIZ?

Yes. You can download your account statements for accounts that are linked to SIF BIZ.

Q13. How do I find out about the status of my transaction?

1) For transactions pending action, go to “Manage Workflow” in the specific transaction type.
2) For placement of Fixed Deposit or update of maturity instructions, go to “Manage List” under “Fixed Deposit”.
3) For creation of Beneficiary, go to “Beneficiary List” option under “Beneficiary Management”.
4) For Transfers, go to “Manage Transfers” under “Transfers”.

Q14. Can I edit or delete a transaction after it has been sent for approval?

1) To edit a transaction that has been submitted for approval, the approver can return the transaction to the maker by selecting “Amendment”. Thereafter, the maker will be able to edit the transaction.
2) To delete a transaction that has been submitted for approval, select “Reject”.

Q15. Can I stop a cheque using SIF BIZ?

Yes. Go to “Cheque Inquiry/ Stop Cheque” under “Cheque Services” to select the cheque number or the range of cheques that you wish to stop.

Q16. How can I view my cheque status?

Go to “Cheque Inquiry/ Stop Cheque” under “Cheque Services” to view your cheque status.

Q17. I have transferred an incorrect amount to the recipient. What should I do?

You may contact the recipient directly for a refund. Alternatively, you can complete the Funds Transfer Recall Request Form for us to inform the recipient FI of the erroneous transaction. We will update you once the recipient FI informs us of the recipient’s response. With the information and recipient’s response, you can assess if you should make a police report about the erroneous transaction.

Q18. I have transferred funds to the wrong recipient account. What should I do?

If you are aware of who the recipient is, you may contact the recipient directly for a refund. Alternatively, you can complete the Funds Transfer Recall Request Form for us to inform the recipient FI of the erroneous transaction. We will update you once the recipient FI informs us of the recipient’s response. With the information and recipient’s response, you can assess if you should make a police report about the erroneous transaction.

SIF BIZ: Loans and Other Transactions

Q1. What type of loan transactions can be performed via SIF BIZ?

You can make payments for your monthly instalment, fees and charges as well as loan redemption for your block discounting and floor stock accounts maintained with SIF. However, transaction processing is dependent on the cut-off times of each payment type.

 

Payment Type Cut-off Time Remarks
Loan Payment Any transactions performed for the day after 6:00pm will be processed on the next working day.
Redemption Payment Monday to Friday 5:00pm Loan redemption on holidays/ weekends will not be allowed.

Q2. What type of transactions notifications alerts will I receive and what do they mean?

You will receive Email and/or SMS notifications on the following transactions.

 

Transaction Notification Alert What it means
Pending Approval Notification Transaction is pending your approval
Loan Payment – Pending Processing Notification* Transaction is submitted to SIF for processing
Loan Payment – Unsuccessful Transaction Notification Transaction is unsuccessful
Redemption – Successful Transaction Notification* Transaction has been processed
Redemption – Unsuccessful Transaction Notification Transaction is unsuccessful
Rejection Notification Transaction has been rejected.
Expired Request Notification Your request has expired

*Include SMS notification

Q3. How many months of account activity data can I view/retrieve from SIF BIZ?

You will be able to view the transaction history for the current month and the past 3 months in SIF BIZ.

Q4. What if I need to view account activity data beyond 3 months?

You can download the Statement of Account in SIF BIZ Online.

Q5. Can I download/export my account statements in SIF BIZ Online?

You will be able to download/export the account statements of all your SIF accounts that are linked to SIF BIZ Online.

 

To download/export account statements:

 

  • From the menu dashboard, select “Reports” and click on “Statement of Account”.
  • Select the “Product Group”, “Company” and “Account Number/Limit ID” from the dropdown values.
  • Select the “Period” from the dropdown, click on the “SEARCH” button and select the month required.
  • Click the “DOWNLOAD” button at the bottom left corner of the screen.

Q6. How do I link my new accounts to SIF BIZ?

Your new accounts are not automatically linked to your SIF BIZ account. You can download the SIF BIZ Maintenance Form and mail the completed form to us. Please ensure that the form is signed by the authorised personnel.

Once we receive your application form, we will take about 10 business days to process your request.

Q7. How will I know the status of my transactions?

You can log in to SIF BIZ any time to check on your transactions. You will also receive email and/or SMS notifications when a transaction is pending processing/approval, has been successfully processed or rejected or expired.

Q8. How do I check on the status of my transactions?

1) Log in to SIF BIZ and scroll down to “Financial-Transaction Statistics” from the Dashboard to view the status.

 

To view more details on the status:-
1) Select “Loan Services” on the menu dashboard.
2) Select “Manage List”.
3) The list of transactions for “Redemption Payment” will be reflected under the Manage List.
4) To view transactions for loan payment, at the Filter Transaction field, select “Loan Payment” from the dropdown. The list of transactions for “Loan Payment” will be reflected under the Manager List.
5) Refer to the “Status” column under the Manage List.

 

You can also perform a search on loan payment or redemption payment by using the “Search Criteria” function. To search by payment date and payment amount, please use the “Sort” function instead of “Search Criteria” function.

Q9. Can I create a loan transaction that is dated in the future?

No. You cannot create a loan transaction that is dated in the future.

Q10. Can I create a transaction during weekends or public holidays?

SIF BIZ is accessible 24/7, so you can create transactions and perform account enquiries whenever you need. However, transaction processing is dependent on the cut-off times of each payment type.

 

Payment Type Cut-off Time Remarks
Loan Payment Any transactions performed for the day after 6:00pm will be processed on the next working day.
Redemption Payment Monday to Friday 5:00pm Loan redemption on holidays/ weekends will not be allowed.

Q11. Can I edit or delete a transaction after it has been sent for approval?

You cannot edit a transaction after it has been sent for approval. To delete a transaction that has been submitted for approval, the approver has to reject the transaction by selecting the “REJECT” button. After which, the maker can perform a new transaction.

Q12. Can I stop a transaction that has already been released to SIF?

No, you cannot stop a transaction that has already been released to SIF.

Q13. The approver I notified to approve the payment is not available to approve. Can other approvers help to approve the payment?

Yes, any approver indicated according to the company’s approval mandate can approve the payment.

Q14. How do I recall a payment after it has been fully authorised and sent to SIF for processing?

You cannot recall a payment after it has been fully authorised and sent to SIF for processing.

Q15. What is the limit for monetary transactions in SIF BIZ?

The maximum daily transaction limit is $20,000,000.00.

SIF BIZ: Roles

Q1. What is the role of an Inquirer?

An Inquirer can view account summary/statement and transactions of their company in SIF BIZ.

Q2. What is the role of a Maker?

A Maker creates transactions on behalf of their company through SIF BIZ. However, for a transaction to be processed by SIF, the Maker cum Approver or Approver needs to approve the transaction. The Maker is able to view account details of their company in SIF BIZ.

Q3. How to create transactions as a Maker?

1) Upon login, select “Loan Services” on the left-hand of the menu dashboard.
2) Select the transaction type you want to create and follow the on-screen instructions.

Q4. What is the role of an Approver?

An Approver approves transactions created by other Makers from their company in SIF BIZ in order for SIF to process them. Approver can also view account details of their company in SIF BIZ.

Q5. What is the role of a Maker cum Approver?

A Maker cum Approver can create transactions on behalf of their company through SIF BIZ and approve transactions. The Maker cum Approver is able to view account details of their company in SIF BIZ.

 

SIF BIZ allows the configuration of Maker cum Approver access rights in two categories:

 

• Single Control: Where Maker cum Approver can create and approve the same transaction.
• Dual Control: Where Maker cum Approver can create but cannot approve the same transaction which must be approved by another Approver.

 

Note: For Single Control, the user can create and approve all transactions, including own transactions, thus may incur higher risk as compared to Dual Control, where another person can verify and confirm the transactions.

Q6. What is the role of an Administrator?

An Administrator can suspend user(s) access in SIF BIZ.

 

To reactivate the suspended user(s), please download the SIF BIZ Maintenance Form and mail the completed form to us.

Q7. How to add or remove Administrator?

You can download the SIF BIZ Maintenance Form and mail the completed form to us.

Q8. Can an Administrator also be a transaction Maker or Approver?

The Administrator role can only suspend user(s) access in SIF BIZ. However, a person can take on multiple roles. As such, an Administrator can take on the role of a Maker or Approver if that is authorised by the company.

SIF BIZ: Troubleshooting

Q1. I did not receive the SMS/Email OTP login prompt. What should I do?

Please try again after 30 minutes. If the problem persists, please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

Q2. What should I do if I’m facing some issues for installing of the Digital Token?

Please ensure that you are in an area with better data connectivity. Delete and re-launch the app. If it still fails, uninstall and download the app again.

Q3. What if I forgot the Mobile Token PIN for my digital token?

You can activate a new Mobile Token by deleting or uninstalling SIF BIZ Mobile app from your mobile device and downloading and installing SIF BIZ Mobile app again. After a successful 2FA login, an SMS OTP will be sent to your registered mobile number for you to register a new Mobile Token. As part of the Mobile Token registration steps, you need to key in a new Mobile Token PIN.

 

Alternatively, you can lock the Mobile Token after 5 incorrect pin attempts, then login with 1FA password and follow the token registration steps.

Q4. What should I do if my User ID is locked?

Your User ID will be locked if you enter an incorrect password 5 times on SIF BIZ mobile app. To unlock your user ID, you can go to SIF BIZ Mobile Login page, select the “LOGIN” button, tap on “Forgot Password” and follow the on-screen instructions.

Q5. What should I do if I lose my mobile phone?

We recommend that you initiate a remote wipe operation on your lost mobile phone by following the steps provided by the manufacturer of your phone and contact your Telco immediately to deactivate your existing SIM card. Following that, you may download SIF BIZ Mobile on another mobile phone with your new SIM card and login to SIF BIZ Mobile to activate your new Mobile Token. Once you have successfully activated your new Mobile Token, the Mobile Token in your lost mobile phone will be deactivated automatically.

 

If you would like to block your SIF BIZ access immediately, you can go to SIF BIZ Online Login page, enter your credentials and click on “PROCEED TO LOGIN IN” button. Click on “Lost Your Phone” link and follow the on-screen instructions. Your User ID will get locked and Mobile Token will get suspended.

 

Please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

Q6. Can I log in to my account via SIF BIZ Mobile app and PC/Mac at the same time?

No. For security reasons, please login to one device at one time

Q7. Why am I unable to log in to SIF BIZ Mobile App?

Please check if you have entered your login credentials correctly. If the problem persists, please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

Q8. Why am I getting “Notice: Policy violation: Untrusted keyboard found” when I launch SIF BIZ app ?

As a security measure, only standard keyboards are allowed in the mobile app to prevent untrusted keyboards from accessing your personal information such as passwords.

 

If you are facing this error, please go to your phone settings and change your keyboard to the default standard keyboard.

SIF BIZ: Getting Help

Q1.Who should I contact for any queries after I have submitted the form?

Please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance

Q2. Who can I contact if I have any questions or issues while using SIF BIZ?

Please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

Report a fraudulent transaction

Q1.What should I do if I suspected a fraudulent transaction in my account?

If you suspect any fraudulent or unauthorised transactions relating to the usage of the SIF Mobile and Online Services, please do the following:

 

For personal accounts, please log in to our SIF Mobile app and select ‘Freeze and Lock’ under Self Service option to block your online access and freeze your transactional accounts.

 

For Business accounts, please contact your Administrator immediately to suspend the compromised User ID.

 

If you believe that you have been a victim of scam, you may lodge a police report immediately.

 

For more information, you may refer to the FAQ on our website at www.sif.com.sg

Q2. How can I report a fraudulent transaction?

You can call the hotline at 6438 7060 during office hours. Alternatively, you can drop us an email at reportscam@sif.com.sg with the information below to aid us in the investigations.

 

1. Name / NRIC (last 4 characters) / Contact no
2. Account no (last 4 digits)
3. Time/ Type of transaction / Amount of transaction
4. Mode of payment : via FAST, INB, etc.
5. Any other details

 

If your Online Banking credentials have been compromised, please also lodge a police report immediately after informing us. This can be done via the Singapore Police Force website or at any police station island-wide.

SIF Mobile: Getting Started

Q1. What is SIF Mobile?

SIF Mobile is a mobile device app, brought to you by Sing Investments & Finance Limited, to let you enjoy the convenience of opening deposit accounts and perform transactions with your mobile device, at anytime and anywhere. You can enjoy the mobile e-services with the convenience of a digital token, perform FAST funds transfer for free and view your account balances in one single page. SIF Mobile is available for both iOS 9+ and Android OS 5+ version.

Q2. Do I need to pay any fee to download SIF Mobile?

No. You do not need to pay any fee. SIF Mobile can be downloaded at no cost to you.

Q3. Is there any eligibility criteria to signup for SIF Mobile?

Yes. To signup for SIF Mobile, you must be a Singaporean or PR and have a SingPass account to access MyInfo.

Please visit www.singpass.gov.sg and www.singpass.gov.sg/myinfo for more information on SingPass and MyInfo.

Q4. How do I install SIF Mobile on my mobile phone?

You can install SIF Mobile from Google Play Store or Apple App Store by simply searching for SIF Mobile and follow the usual steps for mobile app download and installation.

Q5. If I forgot my Username or Password, what should I do?

You can go to SIF Mobile Login page and tap on Forgot Username/Password? link and lookup your Username or reset your Password using Singpass login.

Q6. How do I change my Password?

You can login to SIF Mobile and select Change Password under Settings menu.

Q7. What is a Digital Token?

A Digital Token, or Mobile Token as we called it, is a soft token residing in SIF Mobile and is activated after a successful first time login and verification of One-Time-Pin (OTP). Similar to a hard token, our Mobile Token supports Two Factor Authentication (2FA) and Transactional Signing security functions.

However, unlike a hard token, our Mobile Token works seamlessly and securely with SIF Mobile to perform 2FA and Transaction Signing in the background without the hassle of keying OTP and Transaction Authorisation Code. And since it resides within SIF Mobile, you can perform online transactions conveniently with just your mobile phone.

Q8. My SIF Mobile Login Account (1FA) is locked. How do I unlock it?

To unlock your login account, please tap on Forgot Password?  link on Login page to reset password and unlock login account using SingPass Authentication.

Q9. My Mobile Token (2FA) is locked. How do I unlock it?

To unlock your Mobile Token, please login to SIF Mobile. If the login is successful, a SMS OTP will be sent to your registered mobile number for you to activate your Mobile Token.

Q10. If I forgot my SIF Mobile PIN, how do I reset it?

You need to activate a new Mobile Token by deleting or uninstalling SIF Mobile from your mobile device and downloading and installing SIF Mobile again. After a successful 1FA login, a SMS OTP will be sent to your registered mobile number for you to register a new Mobile Token. As a part of Mobile Token registration steps, you need to key in a new Mobile Token PIN.

Q11. How many mobile devices can I register for SIF Mobile?

Each Sing Investments & Finance Ltd customer can only register one mobile device for SIF Mobile. When you register a new mobile device for SIF Mobile, the previous mobile device will be deregistered automatically.

Q12. Can I access SIF Mobile overseas?

Yes. SIF Mobile is accessible anywhere as long as you have an Internet connection on your mobile device. As roaming data charges may incur when you are overseas, please check with your service provider for the data charges that may apply.

Q13. What if I am travelling and do not have access to mobile data or WIFI?

SIF Mobile works only when user has internet connection. If you have no access to the Internet, we regret to inform that SIF Mobile cannot be used.

Q14. I lost my mobile phone. What should I do?

We recommend that you initiate a remote wipe operation on your lost mobile phone by following steps provided by the Product Company and contact your Telco immediately to deactivate your existing SIM card. Following that, you may download SIF Mobile on another mobile phone with your new SIM card and login to SIF Mobile to activate your new Mobile Token. Once you have successfully activated your new Mobile Token, your Mobile Token in your lost mobile phone will be deactivated automatically.

If you would like to suspend all online transactions immediately, please login to SIF Online via www.sif.com.sg and click on Lost Your Phone button located at the bottom of the page to Freeze and Lock your online access as well as your transactional accounts.

Q15. How do I terminate SIF Mobile?

Currently there is no option to terminate SIF Mobile online. If you still wish to terminate SIF Mobile, please visit our Branch.

SIF Mobile: App Features

Q1. How do I enable Touch ID/Face 1FA login?

To enable Touch ID/Face ID, first check that your Touch ID/Face ID has already been enabled in your mobile device setting. Once your Touch ID/Face ID has been set up on your mobile device:

1. Login to SIF Mobile

2. Tap on Settings from the menu followed by Touch ID/Face ID

3. Slide the grey button to the right to enable Touch ID/Face ID

Q2. How do I update my personal particulars including mobile number and email address?

To change particulars:

1. Login to SIF Mobile

2. Tap on Settings from the menu followed by Change Particulars

3. A list of your particulars will be displayed. Edit any of your particulars and tap Submit

4. Your particulars are updated instantly

Q3. I forgot my SingPass password. What should I do?

Please visit SingPass website to reset your SingPass password.

Q4. I am experiencing a connection issue. How can I resolve it?

In case of connection issue during mobile app usage, please logout and try again after some time. If the issue still persists, please tap on Contact Us icon and email us or call our Customer Service Hotline at 6438 7060 for assistance.

Q5. I have received a notification from SIF stating that I have performed a transaction but I didn't. I would like to report this.

You should immediately call us at 6438 7060 or visit any of our Branches to report the unauthorised transaction. You may be advised to lodge a police report to facilitate the investigation.

Q6. I have accidentally freeze/lock my mobile device. How can I unfreeze/unlock my mobile device?

You need to be physically present at any of the Branches and signed a consent form to unfreeze/unlock your mobile device.

Q7. Why am I getting “Notice: Policy violation: Untrusted keyboard found” when I launch SIF Mobile application ?

As a security measure, only standard keyboards are allowed in the mobile app to prevent untrusted keyboards from accessing your personal information such as passwords.

 

If you are facing this error, please go to your phone settings and change your keyboard to the default standard keyboard.

SIF Mobile: Deposit Enquiries

Q1. Can I place Fixed Deposit online?

Yes. You may transfer funds from your Savings Account to place Fixed Deposit online.

Q2. Can I open a Savings Account online?

Yes. You may apply online with SIF Mobile using MyInfo.

Q3. When can I start to use the Savings Account after opening online?

You can start to use the account once you received SMS notification from us that the account is activated.

Q4. Can I do FAST transfer?

Yes. FAST transfer to Other Bank option is available.

Q5. Can I do a FAST transfer to my Giro-Saver Account?

No. Crediting of funds to Giro-Saver Account is only through GIRO.

Q6. Is there any charges for transfer of funds to other bank?

No. There is no fee charged for funds transfer.

Q7. Can I view my existing fund transfer arrangements on SIF Mobile?

Yes. You may view it under Manage Scheduled Transfer option.

Q8. How do I change my transfer limit?

Go to Change Limit option under Settings to change your transfer limit.

Q9. How do I check my account balance/transactions history?

Go to Account Summary and select the account to view transaction history.

Q10. I have transferred an incorrect amount to the recipient. What should I do?

Please contact the recipient directly for refund. Alternatively, you may complete the Funds Transfer Recall Request Form for us to inform the recipient FI of the erroneous transaction. We will update you once the recipient FI inform us of the recipient’s response. You then need to assess if you should make a police report about the erroneous transaction based on the information and recipient’s response.

Q11. I have transferred funds to the wrong recipient account. What should I do?

Please contact the recipient directly for refund. Alternatively, you may complete the Funds Transfer Recall Request Form for us to inform the recipient FI of the erroneous transaction. We will update you once the recipient FI inform us of the recipient’s response. You then need to assess if you should make a police report about the erroneous transaction based on the information and recipient’s response.

SIF Mobile: Loan Enquiries

Q1. Can I apply for a loan through SIF Mobile?

No, SIF Mobile does not perform application for loan. Please go to the app’s Contact Us button and send us a request via email or call our Customer Service Hotline at 6438 7060 for assistance.

Q2. Is it safe to check the status of my loan(s) via SIF Mobile?

Yes it is safe. SIF Mobile utilises a secure 2FA login and is protected with enhanced encryption to ensure you can authenticate your transactions safely.

Q3. How can I view all my loans with Sing Investments & Finance Ltd?

You can login to SIF Mobile and it brings you straight to the Account Summary tab. The Account Summary page reflects all your existing loan accounts with Sing Investments & Finance Ltd. Tap on each individual loan account for more details.

Q4. How can I view my loan account details?

To view the loan account details, you can tap on the loan accounts listed on the loans list under the Account Summary tab. Then you will see the account details of the loan you selected.

Q5. Can I view my loan transactions history?

Transactions history is not available for loans. But you can view transaction history for deposits if you have deposit account with Sing Investments & Finance Ltd.

Q6. What it meant by "Instalment/Interest amount" in my loan account details tab?

Depending on the types of loan you have with Sing Investments & Finance Ltd, it refers to either instalment or monthly interest amount is due for payment.

Q7. Is the amount under "Total Amount Overdue" inclusive of the instalment and interest amount?

Yes. The Total Amount Overdue is inclusive of the monthly Instalment and or interest amount and sundry charges, if applicable.

Q8. Can I view my statements in SIF Mobile?

Yes. You can view and download the last two years statements from the app.

Q9. I am travelling overseas. Can I view my account summary page and status of my loan(s) while overseas?

Yes. SIF Mobile is accessible anywhere as long as you have a secured internet connection on your mobile device. As roaming data charges may incur when you are overseas, please check with your service provider for the data charges that may apply.

Q10. Can I pay my monthly instalments through SIF Mobile?

You are required to open a Savings Account and set up a Standing Instruction for SIF to debit your said account to service your monthly instalment.

General

Q1. How do I pay my monthly instalment?

You may choose to pay your monthly instalment via the following options:

i) GIRO

Please complete the GIRO application form and mail the form to us. Please note that the original copy of the form is required for us to process your application.

You may mail your application form to:

Credit Operations Department
Sing Investments & Finance Limited
96 Robinson Road #01-01 SIF Building Singapore 068899

Please note that GIRO application will take about 1 month to process, from the date the application form is received by us. Upon approval of GIRO arrangement, you will be notified in writing through a letter which will be mailed to the residential address you have provided us. Please continue to make payment until your GIRO is in effect.

ii) Cheque

You may send us a cheque payable to Sing Investments & Finance Limited at:

Credit Operations Department
Sing Investments & Finance Limited
96 Robinson Road #01-01 SIF Building Singapore 068899

Please write your loan account number and your contact details at the back of the cheque.

iii) AXS e-Station

You may pay through AXS online platform (http://www.axs.com.sg/axsEstation.php) through the following navigations:

Pay online now > Loans (under Bills Payment) > Sing Investments & Finance Limited

Please enter the required fields and follow the instructions prompted.

iv) AXS m-Station

You may pay through AXS mobile app, which is available for download at your respective app stores.

v) AXS Station

You can pay your bills at any AXS stations located island wide.

vi) CPF

You may make arrangements to service your monthly instalment through CPF (for residential property loans).

vii) SIF Branches

You may make payment at any of our branches. Please refer to the locations of our branches here

Housing Loan

Q1. What is SIF's Housing Loan?

SIF’s housing loan is a loan that allows you to finance purchase of a private residential property which may be completed or under construction. It also allows you to refinance your existing housing loan.

Q2. Can I make a partial or full repayment in advance?

Yes, you may make a partial or full repayment of your home loan. However, before you proceed, please refer to the Redemption Notice in your Facility Letter for any early repayment charges which may be levied.

Q3. How do I know whether my loan is within the penalty period for repayment?

You may refer to the Redemption Notice in your Facility Letter for the penalty period.

HDB Loan

Q1. What is SIF's HDB Loan?

SIF’s HDB loan is a loan that allows you to finance purchase of a Housing Development Board (HDB) residential property. It also allows you to refinance your existing HDB loan.

Q2. What is a bridging loan?

It is a loan that enables you to fund your down payment to purchase a new residential property while waiting for sales proceeds from your existing property that you have sold.

Car Loan

Q1. Should my car loan be signed under Common Law or Hire Purchase Act agreement?

If the purchase price (excluding COE and discounts) is $55,000 and below, the terms and conditions of your car loan will be governed under Hire Purchase Act.

Q2. Can i make a partial redemption?

No, partial redemption is not allowed. However, you may choose to opt for early settlement. Please note that we will require a notice of 7 business days for early settlement. Otherwise, an interest in lieu charge will be imposed.

Q3. How long may I take a car loan

The maximum tenure for a car loan is 7 years. However, if you have entered into a hire purchase agreement for the same car and this is a subsequent hire purchase, the total tenure of the first and subsequent hire purchase agreements cannot exceed 7 years.

Q4. What happens if I am late in paying my monthly instalment

Late payment will lead to overdue interest, and the interest will continue to accrue until the date when you make your payment.